Hammersmith Removals Service Terms and Conditions

These service terms and conditions set out the basis on which Hammersmith Removals provides removal and related services to residential and commercial customers within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. These conditions are intended to create clarity around the booking process, payment obligations, cancellations, liability limits, and compliance with waste regulations. They are designed to support a professional removals service while setting reasonable expectations for both parties.

In these terms, references to ???we??�, ???us??�, ???our??�, or ???the company??� mean Hammersmith Removals. References to ???you??�, ???your??�, or ???the customer??� mean the individual or business receiving the service. These terms apply whether the work relates to a house move, office move, packing support, loading and unloading, furniture handling, storage-related movement, or disposal-related services where available and agreed in writing. Any variation to these terms must be agreed by us in writing before the service begins.

Quotation basis is an important part of the agreement. Any estimate or quotation is based on the information provided by you at the time of enquiry, including access conditions, volume of items, parking arrangements, distance, packing requirements, and any special handling needs. If the information changes, we may revise the price, the schedule, or both. A quotation is not a guarantee unless expressly stated as a fixed-price offer in writing. If site conditions differ materially from the information supplied, the final charge may change to reflect the additional work, time, staff, or equipment required.

The removals booking process begins when you provide the necessary service details and request a quotation or provisional booking. We may ask for information such as the moving date, collection and delivery addresses, property type, access restrictions, inventory size, parking limitations, and any fragile, heavy, or specialist items. Once a quotation is accepted, we may require a deposit or written confirmation to secure the booking. A booking is only binding when it is acknowledged by us and, where applicable, the agreed deposit has been received.

It is your responsibility to ensure that all information given during booking is accurate and complete. You must tell us about items requiring dismantling, reassembly, hoisting, storage coordination, or special protection. You must also inform us about restricted access, stair-only access, lifts, waiting restrictions, or any item that may present a health and safety risk. If inaccurate or incomplete information leads to delays, extra labour, or additional equipment, we may apply supplementary charges. We reserve the right to refuse to move unsafe, illegal, or inadequately prepared items.

Scheduling is subject to availability and may be affected by traffic, weather, road restrictions, delays by third parties, or issues beyond our reasonable control. We will use reasonable efforts to attend on time and complete the work within the planned period, but any time estimate is approximate unless we have expressly agreed a fixed completion window. If your move requires coordination with landlords, managing agents, building security, storage facilities, or parking authorities, you remain responsible for obtaining any permissions or permits needed for the service to proceed.

Payments must be made in accordance with the terms stated in the quotation, invoice, or booking confirmation. Unless otherwise agreed in writing, payment is due immediately upon completion of the service, by the method accepted by us at the time of booking. For larger projects, deposits, staged payments, or part-payment in advance may be required. Any deposit paid is used to reserve time and resources and may be non-refundable where cancellation occurs outside the permitted period or where we have already incurred costs.

We may charge additional amounts if the scope of work changes during the job, including where you request extra stops, additional handling, delayed access, waiting time, parking fines caused by inadequate arrangements, or the movement of items not declared at booking. If payment is not received on time, we may charge reasonable late payment interest and recovery costs to the extent permitted by law. We may also suspend or withhold further services until outstanding sums are paid in full. You are not entitled to deduct amounts or set off claims unless we agree in writing.

Cancellation terms depend on how much notice you provide and whether we have already allocated vehicles, labour, permits, or subcontracted services. If you cancel with sufficient notice, we may offer a refund of part of any deposit, less any administration or wasted-cost charges. If you cancel at short notice, on the scheduled day, or after our team has been dispatched, you may remain liable for the full price or a substantial cancellation fee. If we need to cancel due to circumstances within our control, we will offer an alternative date or refund any unused prepayment, as appropriate.

Where a booking is postponed rather than cancelled, we may treat the rearrangement as a new booking if the original resources cannot be retained. Repeated changes to the moving date may result in revised pricing. If you are not present at the agreed time and location, or if access is impossible because keys, codes, parking, or permissions have not been arranged, the service may be deemed cancelled by you and the relevant charges may apply. Any refund decision will take account of costs already incurred and the availability of rescheduling options.

Customer obligations include ensuring that the property and items are ready for transit, that valuable or personal documents are removed unless expressly included, and that all goods are properly packed where you have chosen self-packing. You must not include prohibited items such as explosives, illegal substances, firearms without lawful authority, hazardous chemicals, or any item that could endanger staff, property, or the public. You are also responsible for declaring fragile items, antiques, artwork, and items requiring climate control or specialist handling. Failure to do so may limit our responsibility for damage or delay.

We will exercise reasonable care and skill in carrying out the Hammersmith removals service, including loading, transportation, unloading, and any agreed additional services. However, liability is limited as set out below. We are not responsible for loss or damage arising from pre-existing defects, inadequate packing by the customer, inherent vice, normal wear and tear, or items that are fragile and not declared as such. Where we supply packing materials or pack items ourselves, we accept responsibility only to the extent required by applicable law and subject to the exclusions in these terms.

Liability for loss or damage will be assessed on the basis of direct loss only. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to that, we will not be liable for indirect or consequential losses, loss of profit, loss of business, emotional distress, or missed deadlines arising from the service, unless such loss is expressly covered by a written agreement. Our total liability, where lawful, is limited to the lesser of the value of the affected goods or the maximum amount stated in the booking terms.

Any claim for damage, missing items, or delay should be reported as soon as reasonably possible and supported by sufficient detail for investigation. You should retain packaging, photographs, and relevant documentation. We may inspect items and request evidence of ownership, condition, or value before making any assessment. If we agree that we are liable, we may choose to repair, replace, or compensate for the proven direct loss, taking into account depreciation, prior condition, and the terms of any applicable insurance arrangement. No claim may be made for items that were not disclosed or were prohibited from transport.

If we provide waste removal or disposal-related services, both parties must comply with applicable UK environmental and waste management laws. Waste must be accurately described and separated where required. We may refuse to transport items classified as hazardous, restricted, or unsuitable for normal removal vehicles. Customers must not present waste that includes clinical, chemical, asbestos-containing, electrical, or other regulated material unless we have expressly agreed in advance and confirmed lawful handling arrangements. Waste duty of care records, transfer notes, or other required documentation may be requested and must be completed honestly and accurately.

Where we arrange disposal on your behalf, you authorise us to handle the waste in accordance with the agreed scope and lawful processing routes. Ownership of waste may transfer only when lawful and when the relevant service has been completed. If you instruct us to dispose of items that are later found to contain prohibited or undeclared materials, you must reimburse any reasonable costs, penalties, or losses arising from the incorrect description. We may stop work immediately if we suspect the presence of unsafe waste or a breach of environmental regulations.

Insurance, where offered, may be subject to separate conditions, claim thresholds, exclusions, and valuation limits. Any mention of cover does not amount to a guarantee that every item or every risk is insured. You are encouraged to keep suitable insurance for high-value goods, documents, and irreplaceable items. Unless otherwise stated, we do not provide transit insurance as a blanket substitute for your own protection. The existence of insurance does not widen our liability beyond what is set out in these terms or beyond the policy wording, whichever is narrower.

We may use subcontractors, agents, or third-party carriers to perform part or all of the service. If we do so, we remain responsible for their performance only to the extent required by law and these terms. You consent to reasonable operational decisions made to complete the work safely and efficiently, including route selection, vehicle allocation, and loading method. We may refuse instructions that would create unsafe conditions, breach the law, or risk damage to property, staff, or the public. Any refusal on safety grounds will not be treated as a breach by us.

Force majeure means events beyond our reasonable control, including severe weather, fire, flooding, accidents, industrial action, road closures, police instructions, equipment failure caused by external events, or disruptions affecting third parties. If such an event prevents or delays performance, we will not be liable for the resulting delay or failure to perform. We will make reasonable efforts to resume the service or offer a revised date. If performance becomes impossible or commercially impracticable, either party may terminate the affected booking without further liability, except for sums already due for work completed or costs already incurred.

These terms may be updated from time to time to reflect changes in law, business practice, or service structure. The version that applies to your booking is the version in force at the time your booking is confirmed, unless a later written variation is agreed. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force. No failure or delay by us in enforcing a term will operate as a waiver of that term or any other right.

Governing law and jurisdiction are important to the legal framework of the service. These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these terms, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. Nothing in these terms affects your statutory rights as a consumer where applicable. By booking Hammersmith Removals, you confirm that you have read, understood, and agreed to these terms and conditions.